Gloria Dunning | eyespycc

Why It’s So Tough to Run A Restaurant In San Francisco

by Gloria Dunning | Oct 9, 2019 | News Highlights, Restaurant Operations

It’s an all too familiar sign – here a SF business owner cites high operational costs and gives a closing notice to their customers. (Photo: EyeSpy CC)From SoMa to the Mission, across San Francisco Restaurants are closing their doors. Recently, Yelp...

Is There a Law That Protects Yelpers From Posting Bad Reviews?

by Gloria Dunning | Sep 12, 2019 | blog, News Highlights, Reputation Management

Yes. In 2014 the Consumer Review Fairness Act was introduced. H.R. 5111 was passed by Congress in 2016. in summary, the bill provides protection for customers that post any kind of reviews even if they’ve signed an contract with your business. The Consumer Review...

Tips For Responding to Negative Yelp Reviews

by Gloria Dunning | Sep 11, 2019 | Featured Article, Reputation Management

Yelp has more than 178 million unique visitors monthly across mobile and desktop. (Photo: EyeSpy CC)Not only do you have to manage a business, but in this day and age you also have to manage your social media. For restaurant owners, it can be exhausting to keep up....

The Sad Reality of Surcharges

by Gloria Dunning | Sep 29, 2018 | blog, News Highlights, Restaurant Operations

Make sure your staff passes along any updates in service to your guests. Restaurant owners who have to pass along surcharges are in a difficult situation. Surcharges are legal, but the law around how to notify and pass along these surcharges to customers isn’t clear....