Frequently Asked Questions

About EyeSpy Mystery Shopping

Getting Started

How do I become an EyeSpy evaluator?

All Mystery Shopping evaluators apply to be considered for the EyeSpy Mystery Shopper community. To apply, Mystery Shoppers (a.k.a Evaluators) complete and submit the Mystery Shopper Application form. You will not be sent assignments until you complete the entire application process. 

Applying to become an EyeSpy evaluator takes just a minute and once you’re accepted into the program you can start accepting assignments and enjoying free meals and other services.

What does EyeSpy look for in evaluators?
Since your job as an evaluator is to observe and make notes about service, EyeSpy looks for evaluators who have an attention to detail and can follow specific direction. Ideal evaluators have a background in the service or hospitality industry and know how to spot good service.
What are some of the basic guidelines for evaluators?
Due to the nature of service evaluations, EyeSpy evaluators are asked to keep their evaluations confidential. Meaning, you can’t post on Facebook that you’re an evaluator or reveal this during an evaluation. Evaluators also have a certain amount of time in which they must submit their evaluations to receive credit for them, so evaluations must be completed in a timely fashion.
What are some of the type of evaluations you send evaluators on?
Restaurant evaluations are the most common types of evaluations, however as an evaluator you may also attend a bar only evaluation or visit a hotel or movie house to evaluate service.
How many restaurants could I visit in one week?
You are welcome to take on as many evaluations as you can complete in a weeks time, some of our star evaluators have completed as many as five restaurant visits in one week.
How do I get started doing Mystery Shopping service evaluations?

Once you’ve been accepted into the evaluator program, you’ll be assigned an evaluation to complete. Once your evaluation is submitted, it will be reviewed and processed. After a short trial period you’ll then be able to select evaluations from a list provided. Evaluators log into EyeSpy and access their Evaluator dashboard to complete their evaluations and submit them through the same tool.

Are there any other guidelines? What else can I expect as an Evaluator?
You can see all of our expectations for evaluators on the Evaluator Terms & Conditions page. And here’s a link to the EyeSpy’s Evaluator Contract.

Submitting Reports & Communication

How would I submit Mystery Shopping reports?

Once you’ve applied and are accepted into the EyeSpy Mystery Shopping community, you’ll get access to our reporting system with your EyeSpy account. Through the EyeSpy system, you’ll get assignments and information about current and future shops.

I'm having a problem attached images to my report. What should I do?

If you are submitting reports through your iPhone or iPad, it’s likely because your iPhone is using a format called HEIF (High Efficiency Image Format, Apple devices use this technology for image compression) which, EyeSpy’s system does not currently recognize. 

Turning it off is the easiest solution:

1. Unlock your iPhone or iPad and launch “Settings” app on your device and tap “Camera” option.
2. Under Camera page, please tap “Formats” option to set up photo formats when taking pictures and transferring to computer (EyeSpy uses mainly JPG and PNG).
3. To disable HEIC image format, simply tap to switch on “Most Compatible” from “High Efficiency” option under CAMERA CAPTURE section.

I am not getting email from EyeSpy. How do i fix this?

Make sure you have EyeSpy on your list of approved senders. Especially if you are a Hotmail or Yahoo mail user, follow the steps below to ensure our emails are reaching you.

For Yahoo!: 

There are several ways. Viewing Yahoo through a web browser like Chrome or Firefox? Follow these steps: 

1. Click the Contacts icon

2. Click the ‘…’

3. Select ‘Add a new contact’

On mobile and apps, you have to set up a filter to keep emails from being flagged as spam: 

1. Go to Mail Options > Filters 

2. Add a new filter. 

3. In the “From header:” rule, add the email addresses <[email protected], [email protected]>, and the “Choose Folder” to be your “Inbox”.

For Hotmail:

1. Access the Safe senders list 

2. Type the email addresses <[email protected][email protected]> into the list.  

For Gmail: 

You can use filters with Gmail too, for more advanced spam controls.

1. Go to Settings > Filters > Create a new filter and you can add the email addresses <[email protected], [email protected]>, contact’s name, just the domain (e.g.,, and other criteria.

2. Check the box “Never send it to Spam.”