Summer is peak season for the hospitality industry. Tourists roll in, patios fill up, and demand skyrockets. But with the heat comes the pressure—higher expectations, busier shifts, and the challenge of delivering seamless service to every guest, every time. That’s where mystery shopping comes in. It’s not just about catching
New on the blog: Tips From Our Longest Serving Mystery Shopper. We asked one of our mystery shoppers with 20 years (!) of experience for practical advice that restaurant operators can apply directly to enhance service quality and guest satisfaction, especially during the busiest time of year.
Here’s why using mystery shopping during the holidays can bring critical insights, catch service gaps, and boost your team’s performance when it matters most.
A smart annual budget plans for all the key areas that help your business grow and thrive—from team development and health audits to task management tools and menu planning. It is vital to include funds for marketing, compliance updates, keeping operations smooth, maintenance and crisis management. Based on our 20+
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