reputation management

The True Cost of Bad Restaurant Reviews

by Mistie Boulton | Jun 19, 2021 | Featured Article, Reputation Management

In the age of instant opinions, an online review has immediate impact: It can dramatically help, or hurt, your a business. (Photo: EyeSpyCC) User-generated content is powerful enough to make or break your restaurant’s reputation. Negative comments, photos, videos, and...

Is There a Law That Protects Yelpers From Posting Bad Reviews?

by admin | Sep 12, 2019 | blog, News Highlights, Reputation Management

Yes. In 2014 the Consumer Review Fairness Act was introduced. H.R. 5111 was passed by Congress in 2016. in summary, the bill provides protection for customers that post any kind of reviews even if they’ve signed an contract with your business. The Consumer Review...

Tips For Responding to Negative Yelp Reviews

by admin | Sep 11, 2019 | Featured Article, Reputation Management

Yelp has more than 178 million unique visitors monthly across mobile and desktop. (Photo: EyeSpy CC)Not only do you have to manage a business, but in this day and age you also have to manage your social media. For restaurant owners, it can be exhausting to keep up....

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