Cutlery clinking, low conversations clipped by waiters buzzing between tables, cocktail shakers holding down the beat, slow enjoyment juxtaposed against efficient speed… I love the high energy of a restaurant on a bustling Saturday night. I first got hooked in college, waiting tables for cash. I not only loved the challenge and the inevitable team bonding that it creates, but also the fact that all of this effort is geared towards creating an evening of ease and ideally adventure for the guests. What a delicious contrast.

In what felt like the blink of an eye I was suddenly a 25 year old regional manager. I’ve since had the immense privilege to serve as the Director of Operations for PFS Restaurants for 8 years and on to CEO & Co Owner of Oren’s Hummus restaurant group, a role I still hold today.

Through these 30 years in the industry, I have seen my core hospitality philosophy reinforced time and time again. Happy employees make for happy guests. Seeing how true this is and how little it is acted upon drove me to found EyeSpy Critiquing & Consulting in 2001, a consultancy offering a range of services including mystery shopping, operational development, team training, and more, to help restaurants and hospitality companies enhance their guest experience through team building and culture development. 

I am also a passionate traveler, exploring the world in search of the perfect restaurant experience. I am a member of several Bay Area merchant groups, business associations, and charitable organizations. Certified through Accomplishment Coaching as a business and life coach, I bring a unique perspective and passion for excellence to every project, ensuring that both clients and guests benefit from my expertise and enthusiasm.