Mystery Shopping

Insight to improve your guest experience AND bottom line

With almost 20 years as a leader in hospitality focused mystery shopping we still see things others don’t. Our uniquely trained evaluators are trained to spot areas for improvement and enhanced hospitality in every visit. Our proprietary database allows for greater customization and more robust data sorting than any other mystery shopping provider. With our feedback, owners know – “Was an appetizer offered”, frequency of table touches and “missed up-sell opportunities.” Account managers provide personalized service and genuinely learn about your business to support scheduling, questionnaire development and analytics. 

Mystery Shopping

Insight to improve your guest experience AND bottom line

With almost 20 years as a leader in hospitality focused mystery shopping we still see things others don’t. Our uniquely trained evaluators are trained to spot areas for improvement and enhanced hospitality in every visit. Our proprietary database allows for greater customization and more robust data sorting than any other mystery shopping provider. With our feedback, owners know – “Was an appetizer offered”, frequency of table touches and “missed up-sell opportunities.” Account managers provide personalized service and genuinely learn about your business to support scheduling, questionnaire development and analytics. 

Restaurant Evaluations

Trained eyes for all types of service

From the time the guest enters to the time they leave, our detailed evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (be it fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.

Restaurant Evaluations

Trained eyes for all types of service

From the time the guest enters to the time they leave, our detailed evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (be it fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.

Bar Evaluations

Focus on pours, cash handling & bar service

Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.

 

Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.

Bar Evaluations

Focus on pours, cash handling & bar service

Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.

 

Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.

Hotel Evaluations

We note the details – from front desk to room service

Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.

 

The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.

Hotel Evaluations

We note the details – from front desk to room service

Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.

 

The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.

Service Industry Evaluations

Championing world-class hospitality standards in every business

Our evaluations support all hospitality businesses, including movie theaters, racetracks, wineries, medical facilities, and virtually all other service-oriented businesses. Our personalized service allows us to support any business that considers their guests’ experience a priority.

Service Industry Evaluations

Championing world-class hospitality standards in every business

Our evaluations support all hospitality businesses, including movie theaters, racetracks, wineries, medical facilities, and virtually all other service-oriented businesses. Our personalized service allows us to support any business that considers their guests’ experience a priority.

  The Difference Between Social Media Reviews & Mystery Shopping

 

Social Media Evaluations
Who Anyone Trained evaluators
What They Write Anything How your service standards were provided
When Anytime Days and shifts you need to evaluate
Why To be seen and heard To support and help achieve your operational goals

Real Results

“To please the customer, you have to become the customer, objectively, independently, and review your service from every angle. EyeSpy’s evaluations allow us to do that – to hear directly from customers, authentically.”

Michael Donahue

Partner, LYFE Kitchen

EyeSpy has been instrumental in helping us view our business from our customer’s perspective. As a business owner with multiple locations, I can no longer be in each store as much as I’d like. EyeSpy’s customized reports are always filled out in great detail alongside photos and help me keep a pulse on each location when I’m not around.

Patama Gur

Owner, Fraiche