Blog
Dessert Is Drawing Late-Night Lines. Restaurants Should Pay Attention.
A recent San Francisco Chronicle story highlighted a Hayes Valley dessert cafe drawing 10 p.m. lines longer than nearby bars. Guests still want to go out, but they are not always looking for a full dinner, a big check, or a long reservation. Sometimes they want a dessert, a coffee,
Could A New California Privacy Law Limit Loyalty Programs?
Personalized loyalty programs have become one of the restaurant industry’s most effective tools for building guest relationships. Whether it’s a birthday reward, a welcome offer for new members, or a promotion designed to bring back guests who haven’t visited recently, restaurants increasingly rely on customer data to create targeted experiences
Hospitality Is More Than Service
At the recent Rewiring Hospitality conference, EyeSpy CEO Mistie Boulton heard a message that resonates deeply with the EyeSpy training philosophy. Several speakers returned to the same fundamental idea: Hospitality is not the same as service. Service is what you do for guests. Great hospitality is about how you make
The Three Things That Get Diners Off the Couch Right Now
The restaurant industry has spent years trying to predict what will bring guests back through the door. While inflation, labor challenges, and shifting consumer habits continue to shape the landscape, guests are being far more selective about where they spend their dining dollars. Three things that will get them out
What Restaurants Can Learn From Festival Vendors
Walk through Outside Lands today and you’ll encounter festival-goers debating the merits of a chef collaboration between State Bird Provisions and local wine makers with the same passion they reserve for headlining musical acts. At BottleRock Napa Valley, guests plan their entire day around exclusive dining experiences and craft cocktail
How To Prepare For The San Francisco Patio Smoking Ban
San Francisco’s proposed outdoor smoking ban is still making its way through the legislative process, which means it has not taken effect yet. If passed, the ordinance would become effective 31 days after enactment, giving restaurant and bar owners a relatively short window to prepare. If it passes, owners should