Blog
How to Fill Your Leadership Roles Based Only On Competence
In honor of Women’s History Month, we want to give some pointers on how to make sure your leadership roles are being filled by the most competent team members, be they women or men. The first place to look is promotion structure: how people are promoted, how feedback is delivered,
The Art of the Upsell
Reservations can be strong and checks can still feel flat, and often that indicates that it’s time to train your team on the art of the upsell. The trick is to make a sales suggestion feel like organic guidance. In our trainings we like to emphasize timing, descriptive language, and
Onboarding Systems That Reduce Turnover
Restaurants often have high turnover because the expectations are unclear and the learning curve feels chaotic. Onboarding is where stability begins, and the best systems treat onboarding like a leadership function. A clear checklist for the first two weeks, simple daily benchmarks, and consistent manager touchpoints give new hires a
Lunch Specials That Sell and Still Make Money
The most successful lunch programs are engineered from the inside out. Prep overlap, ticket-time discipline, packaging that travels well, and pricing that feels approachable without functioning like a discount are all vital areas to plan. A strong lunch menu focuses on what your kitchen can execute flawlessly in volume and
Predictive Analytics for Restaurant Remodel Decision-Making
Remodel conversations usually start the same way: the dining room feels tired, comps are creeping, a competitor opens with a shiny bar and a neon sign that pops on Instagram, and suddenly the room becomes the villain. The problem is that a remodel is one of the most emotional decisions
Restaurant Employee Retention Strategies That Work in 2026
With labor still tight and wages trending up, restaurants are competing shift by shift, not just offer by offer. Toast’s 2025 worker survey points to the same pressure points restaurant owners are feeling: pay and scheduling flexibility top the list of what workers value, while difficult managers remain a major