Restaurant Success from Front to Back
Request a ConsultationBuild stronger customer relations & efficiently manage your operation while exceeding expectations.
Secret Shopping
Experience your business
like your customers do*
How do your servers, “sell the menu” or suggest a specific service to customers? Are guests greeted properly?
Make sure your standards are being meet and executed with EyeSpy’s Secret Shopping Service Evaluations. You’ll know if your bartender made cocktail recommendations, as well as put the cash in the register. Monitor your service standards and get actionable feedback for improving sales and hospitality.
Customized reports, schedules you determine and comprehensive feedback give you a crystal clear picture of your Guest Experience. *SM
Operational Development
Comprehensive management solutions
& training systems
Our “operational bootcamp” draws on our vast experience, and library of systems to provide you with operational tools to get the job done. Ensure accountability and that everyone is working toward the same goals.
From job posting & interviewing strategies that attract people that fit your organization (and stay with it) to employee handbooks and policies. We provide systems and support to ensure legally compliant onboarding, and support a culture of clear expectations with an in-depth operations manual and “how to” documents for every aspects of your business.
Our customized training programs can vastly improve your business and day-to-day operations.
Task Management System (TMS) & Checklist
Internal auditing made easy
Create the reports you want to ensure the accountability you need.
Teach efficiency by establishing task flow and walkthrough checklists. Receive notifications when the work is done as well as reports that show the accuracy of the tasks. Unlimited users and customizable forms allow you to establish systems to monitor and run all aspects of your business.
Reputation Management
Review tracking, response
& social media management
Review & respond to all your customer reviews from a single dashboard.
Our response support efficiently and economically keeps you engaged with your guests and up to date on social media posts and your responses. From social media management to strategy and content, we can help you manage your social media presence, grow your online presence and boost your brands reputation.
Employee Retention Programs
Employee training & development
Providing consistent employee reviews and merit based raises is a key component to retaining and maintaining employee happiness.
Employees want clear expectations and goals: They want to learn how to meet given standards and they want to be acknowledged when they achieve success. EyeSpy can help you do all of this and more so that you keep good employees and keep them happy.
Health Department Audits
Proactively improve food safety & sanitation
Poor Health Department scores can drastically affect the guest experience – and negatively impact your business.
EyeSpy’s Kitchen Health Audits are customized to your local health codes and audits are performed by trained and certified culinary experts who know food safety and sanitation. More than a report, you receive a breakdown of code violations, images showing the violations, and guidance to overcome the infractions – as well as training tips to share with your staff before the health inspector arrives.
Culinary & Kitchen Management Consulting
Menu development and BoH champion
Our team of chef’s, whose experience spans cuisines and ranges from Napa Valley fine dining to multi-unit QSR management, are at your disposal for menu development, product mix analysis & menu engineering.
We also provide menu costing, cost control support & analysis and operational training.
Concept Development
From inception to opening
Opening your first restaurant? Planning to expand or wanting experienced support in re-launching or re-branding? We can help.
From initial concept refinement, to location layout and kitchen design, as well as detailed financial projections and complete operational systems development our experience in opening and operating all types of restaurants will provide the tools and support to fulfill your vision..
Increase Revenue
Impact your bottom line with professional training and consulting.
Improve Operations
Our systems increase communication and enhance accountability.
Engage Customers
Retain more customers and build a following through social outlets.
