Reputation Management

Maintain a dominant online presence without spending your time doing it

Review and respond to all your customer reviews from a single dashboard, with EyeSpy Review Tracker (ERT). Efficiently and economically keep up and engaged with your guests and with what’s happening on your social media. A complete social media management package lets you approve posts and messages – while we grow your online presence and enhance your brand.

Reputation Management

Maintain a dominant online presence without spending your time doing it

Review and respond to all your customer reviews from a single dashboard, with EyeSpy Review Tracker (ERT). Efficiently and economically keep up and engaged with your guests and with what’s happening on your social media. A complete social media management package lets you approve posts and messages – while we grow your online presence and enhance your brand.

Review Tracking

All your reviews in one place

We gather all your reviews from 4 Square, Yelp, Google,Trip Advisor, & more onto one easy to use dashboard so you can see what your guests are saying across all social media outlets.  Get customized monthly summaries of review trends, common key words and themes, or drill down into the reviews themselves so you can analyze and convert their comments into operational improvements.

 

Review Tracking

All your reviews in one place

We gather all your reviews from 4 Square, Yelp, Google,Trip Advisor, & more onto one easy to use dashboard so you can see what your guests are saying across all social media outlets.  Get customized monthly summaries of review trends, common key words and themes, or drill down into the reviews themselves so you can analyze and convert their comments into operational improvements.

 

Yelp matters. And stars directly affect profit, as restaurants with 4 stars or above on social media see a 27% increase in sales over those with less than 4 stars.

Michael Anderson & Jeremy Magruder, UC Berkeley Economists

UC Berkeley Study

Review Response

Show you care about every review and guest experience

Responding to all those reviews too daunting? We work with you to craft general templates and then we customize the response to each specific review. Following guidelines you set up, we respond promptly to solidify the relationship with your brand ambassadors and help repair relationships with brand detractors. By staying in communication, we help build brand loyalty and customers for life.

Review Response

Show you care about every review and guest experience

Responding to all those reviews too daunting? We work with you to craft general templates and then we customize the response to each specific review. Following guidelines you set up, we respond promptly to solidify the relationship with your brand ambassadors and help repair relationships with brand detractors. By staying in communication, we help build brand loyalty and customers for life.

Businesses that respond to online reviews are 27% more likely to receive a favorable review.

Pei-Chih Ma, MIT Graduate School of Business

MIT Case Study

Social Media Management

Engage your customers and expand your online presence

An EyeSpy account manager will send you a weekly or monthly calendar with all your posts ready for approval. We target specific genre’s (travel, lifestyle, sports, business, farm2table, etc) and use boosts to effectively expand your on-line presence & brand identity. Working together with our clients on an event calendar, we set up promotions, and announce exciting events and company news in a way that gets it noticed and builds engagement – likes, loves, shares, tags and more.

  • Restaurants with a regular and up to date online presence more likely to be selected in a search by new customers: 37% 37%
  • Percentage of customers who believe a business cares more about them when biz owners respond to their reviews: 78% 78%

Social Media Management

Engage your customers and expand your online presence

An EyeSpy account manager will send you a weekly or monthly calendar with all your posts ready for approval. We target specific genre’s (travel, lifestyle, sports, business, farm2table, etc) and use boosts to effectively expand your on-line presence & brand identity. Working together with our clients on an event calendar, we set up promotions, and announce exciting events and company news in a way that gets it noticed and builds engagement – likes, loves, shares, tags and more.

  • Restaurants with a regular and up to date online presence more likely to be selected in a search by new customers: 37% 37%
  • Percentage of customers who believe a business cares more about them when biz owners respond to their reviews: 78% 78%

Website Development

Make your digital presence responsive and manageable

When was the last time you touched up your website? Is it mobile friendly? Are you optimizing your landing pages for conversion? Our developers work with you to create, refresh or update your website and digital presence. We provide options to increase your SEO and connect you to customers. Then, we provide the templates, training and tech know-how so that you can update your own site, messaging, photos & links without costly or ongoing maintenance fees.

Website Development

Make your digital presence responsive and manageable

When was the last time you touched up your website? Is it mobile friendly? Are you optimizing your landing pages for conversion? Our developers work with you to create, refresh or update your website and digital presence. We provide options to increase your SEO and connect you to customers. Then, we provide the templates, training and tech know-how so that you can update your own site, messaging, photos & links without costly or ongoing maintenance fees.

Why The Whole Package?

You can’t afford to not be competitive

Centralized access to all your reviews. Managed social media responses. We engage your Facebook, Twitter, Instagram and other social media accounts with assets and messaging proven to increase your brand identity – and profits.

Real Results

“EyeSpy’s review tracking and Yelp response support is extremely helpful, I couldn’t be more pleased with the service.”

Laurie Negro

Owner, Betty Burgers