Secret Shopping

Insight to improve your guest experience AND bottom line

For more than 20 years EyeSpy has been a leader in guest experience and service reporting. With service evaluations completed by Secret Shoppers, we capture your guest experience through an unbiased lens and provide you with operational insight to improve and enhance every customer visit.

Use our pre-created forms to gather your intel – or customize the form to fit your unique operation. Either way, you get exactly what information you looking for and are able to experience your business as your customers do. 

Created with an “eye” on service and operational insight, our proprietary reporting system was built by restaurant and hospitality professionals for restaurant and hospitality professionals.

 

We see things other Secret Shopping companies don’t. EyeSpy’s Secret Shopping Service Evaluations not only focus on service points but the overall customer experience and provide you incredible insight into your operation:

 

  • Reports include over 50 data collection points – with our feedback, owners and operators know – was an appetizer offered, the frequency of table touches or if a server missed an up-sell opportunity.
  • Account managers provide personalized service and genuinely learn about your business to support scheduling, questionnaire development and analytics.
  • Log into your account to see multiple store comparisons, track progress and more.  

EyeSpy’s Secret Shopping clients include DoorDash, Left Bank, Oren’s Hummus and more. EyeSpy is proud to be the #1 Secret Shopping Company in Northern California.

Secret Shopping

Insight to improve your guest experience AND bottom line

For more than 20 years EyeSpy has been a leader in guest experience and service reporting. With service evaluations completed by Secret Shoppers, we capture your guest experience through an unbiased lens and provide you with operational insight to improve and enhance every customer visit.

Use our pre-created forms to gather your intel, or customize the form to fit your unique operation. Either way, you get exactly what information you looking for and are able to experience your business as your customers do.

Created with an “eye” on service and operational insight, our proprietary reporting system was built by restaurant and hospitality professionals for restaurant and hospitality professionals.

 

We see things other mystery shopping companies don’t. EyeSpy’s Secret Shopping Service Evaluations not only focus on service points but the overall customer experience and provide you incredible insight into your operation:

  • Reports include over 50 data collection points – with our feedback, owners and operators know – was an appetizer offered, the frequency of table touches or if a server missed an up-sell opportunity.
  • Account managers provide personalized service and genuinely learn about your business to support scheduling, questionnaire development and analytics.
  • Log into your account to see multiple store comparisons, track progress and more.

 

EyeSpy’s Secret Shopping clients include DoorDash, Left Bank, Oren’s Hummus and more. EyeSpy is proud to be the #1 Secret Shopping Company in Northern California.

Restaurant Evaluations

Trained eyes for all types of service

From the time the guest enters to the time they leave, our detailed restaurant secret shopping evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.

Restaurant Secret Shopping Evaluations

Trained eyes for all types of service

From the time the guest enters to the time they leave, our detailed evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.

Bar Evaluations

Focus on pours, cash handling & bar service

Bar service evaluations focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.

 

Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.

Bar Evaluations

Focus on pours, cash handling & bar service

Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.

 

Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.

Hotel & Resort Evaluations

We note the details – from front desk to room service

Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.

 

The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.

Hotel & Resort Evaluations

We note the details – from front desk to room service

Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.

 

The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.

Delivery Company Evaluations

Monitor all aspects of the delivery experience

DoorDash, UberEats, Gold Belly, Postmates. Delivery services use EyeSpy to ensure gig workers are following procedures and handling deliveries properly. From carding for alcohol to time of order arrival, a comprehensive delivery evaluation tells you how your delivery partner is doing. 

Delivery Company Evaluations

Monitor all aspects of the delivery experience

DoorDash, UberEats, Gold Belly, Postmates. Delivery services use EyeSpy to ensure gig workers are following procedures and handling deliveries properly. From carding for alcohol to time of order arrival, a comprehensive delivery evaluation tells you how your delivery partner is doing. 

Virtual Kitchen Evaluations

From food quality to customer experience

Operators that use virtual kitchens to extend their brand want to make sure the customer experience and food quality matches their own. EyeSpy’s Secret Shoppers order from these services and report on food quality and the overall customer experience.

Virtual Kitchen Evaluations

From food quality to customer experience

Operators that use virtual kitchens to extend their brand want to make sure the customer experience and food quality matches their own. EyeSpy’s Secret Shoppers order from these services and report on food quality and the overall customer experience.

Service Industry Evaluations

For any business that considers their guests’ experience a top priority

EyeSpy’s customizable evaluations support all service providers, including rental storage facilities, casinos, movie theaters, wineries, medical professionals, and all types of service-oriented businesses.

Service Industry Evaluations

For any business that considers their guests’ experience a top priority 

EyeSpy’s customizable evaluations support all service providers, including rental storage facilities, casinos, movie theaters, wineries, medical professionals, and all types of service-oriented businesses.

Real Results

“EyeSpy’s Secret Shops allow us to see how we’re delivering our steps of service to guests. The reports also help us with revenue generation to ensure our servers are presenting guests opportunities that can lead to a sale.”

Tony Hughes

Director of Operations, LB Steak