Team Training & Retention Program Overhaul
Our comprehensive training tools go beyond traditional manuals, offering a step-by-step program that includes role play, menu concept guides, food tastings, and quizzes to ensure your staff understands not just how to perform tasks, but why these standards are essential to your brand. In addition to thorough onboarding, EyeSpy helps you build a culture of continuous feedback and growth, where employees feel valued and see a clear path for advancement. Our service helps you retain employees who are committed to your mission, reducing turnover and fostering a dedicated, knowledgeable team that delights your guests.
OUR PROCESS: STEP BY STEP
1. Client Interview
Register for the service and schedule your surprise audit. Visits are conducted on weekdays only, avoiding rush hours, with arrival typically before 11:30 am or between 2:00 pm and 5:00 pm.
2. Custom Training Program Creation
Based on the information gathered, we create a custom training program that includes role play, menu concept guides, food tastings, and quizzes.
3. Management Team Walkthrough
We guide your management team through the custom training program to ensure a thorough understanding of its implementation.
4. Continuous Support
We help you build a culture of continuous feedback and growth to foster employee retention and a path for advancement.
TAKEAWAYS: MATERIALS & TOOLS
1. Server Test Templates
Modeled after your Mystery Shop criteria, these templates help confirm that new hires are equipped to deliver high-level hospitality from day one.
2. Comprehensive Training Program
Structured to align with your evaluation benchmarks, this program gives new team members the skills and knowledge they need to exceed guest expectations.
3. Team Study Materials and Quizzes
Includes targeted study guides and assessments to support learning retention and measure employee readiness across key service areas.
4. Standardized Review Process
Offers a consistent, impartial system for evaluating team performance, helping leadership track progress and identify coaching opportunities.
5. Policy Violation Documentation System
A clear and consistent method for logging infractions based on your operational standards, helping reinforce accountability and team alignment.
CURRENT Leadership Seminars
Team trainings TESTIMONIALS
Aldo Los Agaves
Sushi Confidential
LET’S GET THE BALL ROLLING
First Mystery Shop is Free!
INDUSTRIES WE SERVE
- Restaurant, Bars/Clubs, Food Trucks, Catering, Hotels, Spas, Cinemas, Day Care Centers, Jewelry Stores, Tire Shops, Electrical Sales, Liquor/Convenience/Grocery Stores, and more.