At the recent Rewiring Hospitality conference, EyeSpy CEO Mistie Boulton heard a message that resonates deeply with the EyeSpy training philosophy. Several speakers returned to the same fundamental idea: Hospitality is not the same as service. Service is what you do for guests. Great hospitality is about how you make
As leaders, it’s all too easy to fall into the trap of barking orders and demands without providing the necessary context and background. We get caught up in the day-to-day grind, laser-focused on the bottom line, and forget that true accountability is rooted in open communication and shared understanding. We
Leadership in restaurants gets talked about constantly, yet the strongest teams usually respond to something far more human than strategy or polished messaging. Teams stay loyal because of the respect, steadiness, and care they experience every day from the person leading them. A team can spot the difference between authority
Guest Post from Miyuki One Bear Executive, Admin to our CEO I almost skipped it. As a C-level Executive Admin in the hospitality industry, supporting a CEO, a VP of Operations, and Leadership teams across seven locations, my calendar is a battlefield. A virtual conference felt like one more item
In honor of Women’s History Month, we want to give some pointers on how to make sure your leadership roles are being filled by the most competent team members, be they women or men. The first place to look is promotion structure: how people are promoted, how feedback is delivered,
Instead of a floor walk, we recommend relying on a command center that keeps the room calm on the surface while the team works in tight coordination underneath, especially during the busy holiday season. The goal is to create a visible rhythm for huddles, escalation, and recovery, so every seat
If you want to attract top talent, you need to be known for how you treat your team. In restaurants, word spreads quickly. A strong employer reputation helps you hire faster, keep people longer, and build a team that shows up with purpose. This doesn’t require expensive perks. It starts
Team meetings are a vital part of communication and culture in a restaurant. When done right, they keep everyone aligned, motivated, and clear on expectations. When done poorly, they become a drain on time and morale. Whether you are gathering for pre-shift huddles, weekly leadership meetings, or monthly all-staff updates,
Change happens constantly in the restaurant industry. Whether you are rolling out a new POS system, adjusting hours, updating the menu, or changing service protocols, how you communicate those shifts determines how smoothly they are adopted. Strong communication builds trust, reduces confusion, and keeps your team aligned. The first step
Tense moments happen in restaurants. Whether it’s a frustrated guest, a miscommunication between team members, or a high-stress situation during service, knowing how to de-escalate conflict is essential. As restaurant operators, we cannot avoid every confrontation, but we can train our teams to respond with professionalism and calm. At EyeSpy,
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