A mystery shopper evaluates a businesses services through in-person visits and other types of interactions. As a secret, or mystery shopper, you act as a real-life customer and provide feedback through confidential reports about your overall guest experience and the...
For hard-working restaurateurs it can be disappointing and disheartening when customers leave negative feedback on their social media platforms without giving you a chance to address their issue. And social outlets like Yelp make it easier than ever for a customer to...
