A recent San Francisco Chronicle story highlighted a Hayes Valley dessert cafe drawing 10 p.m. lines longer than nearby bars. Guests still want to go out, but they are not always looking for a full dinner, a big check, or a long reservation. Sometimes they want a dessert, a coffee,
Personalized loyalty programs have become one of the restaurant industry’s most effective tools for building guest relationships. Whether it’s a birthday reward, a welcome offer for new members, or a promotion designed to bring back guests who haven’t visited recently, restaurants increasingly rely on customer data to create targeted experiences
At the recent Rewiring Hospitality conference, EyeSpy CEO Mistie Boulton heard a message that resonates deeply with the EyeSpy training philosophy. Several speakers returned to the same fundamental idea: Hospitality is not the same as service. Service is what you do for guests. Great hospitality is about how you make
The restaurant industry has spent years trying to predict what will bring guests back through the door. While inflation, labor challenges, and shifting consumer habits continue to shape the landscape, guests are being far more selective about where they spend their dining dollars. Three things that will get them out
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