Blog
A List of Tiered Scripts For De-escalation
Tier 1: Acknowledgment Scripts Use when the guest is signaling mild discomfort or confusion. These scripts repair tone and establish presence. No excuses. No long explanations. Tier 2: Information Scripts These scripts give one clear update. They remove guesswork and steady the table. Use when the issue is active, but
Borrowed Shifts and Micro Cross-Training – Cover Sudden Holiday Gaps
The holiday season brings a fast mix of pressure and unpredictability. A strong section loses its anchor without warning. A station falls behind before the team can respond. A callout pulls the night off balance. Restaurants stay steady when they prepare for these moments with borrowed shifts and micro cross-training.
How To Win Over The Holiday Crowd
The holiday season gives people an excuse to try new restaurants and experiences. They walk in with open minds and open wallets. They want to be surprised. They want to feel something. Your job is to design moments that stay with them long after the holidays and makes them want
Keep Service Smooth With a Holiday Command Center
Instead of a floor walk, we recommend relying on a command center that keeps the room calm on the surface while the team works in tight coordination underneath, especially during the busy holiday season. The goal is to create a visible rhythm for huddles, escalation, and recovery, so every seat
Experience Bundles That Sell Without Discounts
Black Friday is almost here, and many restaurants feel pressure to offer discounts. The idea comes up every year and feels safe. It also pulls your brand into a price conversation that does not serve you, and can attract one-time bargain-hunting customers who tip poorly. Your restaurant holds real worth.
Introducing The New EyeSpy Management System
Hi everyone! Mistie here. I am thrilled to introduce the new EyeSpy Management System. We’ve built a new dashboard to give operators a smoother, smarter way to manage EyeSpy services and the corresponding report data. We have some new services that we are excited to launch and some new features