Hi everyone! Mistie here. I am thrilled to introduce the new EyeSpy Management System. We’ve built a new dashboard to give operators a smoother, smarter way to manage EyeSpy services and the corresponding report data. We have some new services that we are excited to launch and some new features that we’re hoping will be very valuable to you and to your team. It replaces the old flow with a centralized, user-friendly workspace that puts insight and action in one place. As you know we are a team of restaurant people like yourselves and we poured all of our knowledge into making this the ideal information hub to help you assess how your establishment is doing and how it can improve. 

The dashboard surfaces trends, missed opportunities, and areas to improve. Compare by date range, section, question, or employee to see what is getting better and where to focus training. Greens show momentum. Reds highlight risks. Managers get the clarity to make targeted calls that lift guest experience.

Highlights of the new dashboard

• Pretty, purposeful design: Now you can open a clean home screen with intuitive (pretty!) icons and jump straight into the work that matters. 
• Easily accessible reports: Your mystery shopping and health inspection reports move from inboxes to the EyeSpy dashboard. You can open a mystery shop, toggle between sections such as Management, Service, or Cleanliness, and see a section score in view while you read. Items marked “No” appear with the shopper’s comments, so the reason is easy to understand.
• See what is working across locations: If you have multiple locations, a central shops view shows performance at a glance, so you can spot wins and areas of improvement instantly.
• Built-in communication and follow-up: The Communication Board keeps everyone on the same page. Assign tasks, add feedback, and track progress to closure. Replies and resolutions are visible to the right people, which supports faster follow-through and steady accountability. Turn any report finding into an assignment by adding an owner, a note, and a due date in our new communication bank. When the work is complete, you can resolve the item, and it drops from the queue.
• Search reports by what matters. Use keywords to find specific moments, such as “dry pita.” Search by employee name to gather feedback for a performance review. Search by question or section to compare results across dates.
• Performance reviews made simple: Start with an employee’s name and the system gathers their comments, scores, and trend lines across all relevant shops and audits. You can filter by date range, section, or question to see where the team member is improving and where coaching is needed. Key moments are easy to open in context, so feedback is specific and fair. When you are ready to meet, export a concise report and the system allows you to have the employee sign and date the feedback so that there is a clear paper trail of acknowledgement.
• AI Chatbot: We will even have a new AI chatbot that is geared towards helping you pull as much data as easily possible (ie. monthly employee scores, comparative location upsells, and so much more).
• Customizable dashboard: The dashboard is customizable based on your needs and can even be in the language of your choice.
• More to come: We are expanding the system with training, seminars, e-learning courses, and new invoicing. These additions will deepen adoption, sharpen skills, and streamline back office work.

Our aim with this update is to provide a single, user-friendly platform that improves efficiency and visibility of all your reports and ultimately makes each report from us more useful, with less work on your end. We’ve added comparison tools and trend views to help you identify gaps and track progress over time, which leads to sharper coaching. We’ve included built-in collaboration strengthens teamwork and accountability since tasks, feedback, and resolutions live together. 

We’re continuing to build and enhance tools that support operators, simplify leadership, and strengthen hospitality across every brand we work with. Stay tuned for more updates, tutorials, and deep dives into each feature. As always, thank you for being a part of the EyeSpy community. Together, we’re transforming the way hospitality teams see, measure, and grow performance.

If you want a guided tour with your data, book a demo and our team will walk you through the dashboard. Email us at [email protected] to book a demo.