Blog
Year-End Compliance Sweep Checklist
Compliance is complex and annoying. We’ve created this checklist to help you get it off your plate. If you need support, we have a fully customizable compliance course available for your managers. Food safety Need help? Learn more about our service Food Safety Audit Logs and Documentation Need help? Learn
Omotenashi, The Japanese Art of Selfless Hospitality
Notes from CEO Mistie’s recent trip to the land where hospitality is a craft Have you ever wondered why chefs yell “Irasshaimase!” when you walk into a sushi restaurant? It means Welcome! and it is based in the Japanese art of Omotenashi. Omotenashi is the Japanese art of selfless hospitality.
New Restaurant Playbook Part 8: Navigating Restaurant Leasing With Tenant Rep Broker Steve Maxson
When it comes to finding the right space for a restaurant, few decisions matter more than the lease. To help demystify the process, we sat down with Steve Maxson of Synergy Real Estate Group Corporate Advisory, a tenant representation broker with two decades of experience and nearly a decade focused
Gamechanger: A New Personalized Patio Heater
Every winter, restaurants fight the same battle: a gorgeous patio that becomes a chilly liability the moment temperatures dip. Propane towers roar and run out, prompting a refill mid-rush. Overhead units heat the air instead of the guest. Your team ends up doing the heater shuffle while trying to serve
New Restaurant Playbook Part 7: Brand Strategy Starts With Your Food
A Conversation With EyeSpy Marketing Director Nisha Maxwell For nearly nine years, Nisha Maxwell has guided our clients and us in marketing efforts. In our conversation, she shares how she approaches brand development, why visuals matter, and how operators can think more creatively about community, communication, and the nonstop content
A Tiered Script System For De-escalation
Busy nights pull every team into fast decisions, and the pressure shows most in recovery moments. A guest mentions a delay. A dish misses the mark. A drink feels off. The team hesitates because they fear giving away too much or stepping outside their authority. You can remove that hesitation