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Why You Should Use a Mystery Shopping Company to Check Your Delivery Orders

Why You Should Use a Mystery Shopping Company to Check Your Delivery Orders

by Vince Matthews | Jun 28, 2021 | Featured Article, Restaurant Operations

Delivery drivers from major services like DoorDash and UberEats are picking up food from your restaurant and delivering it, but are they doing a good job? (Photo: EyeSpyCC) Customers still want that burger, they just don’t want to eat in your restaurant. Thanks to...
How Secret Shoppers Help Restaurants and Businesses Provide Great Customer Service

How Secret Shoppers Help Restaurants and Businesses Provide Great Customer Service

by Vince Matthews | Jun 24, 2021 | Featured Article, Restaurant Operations

Secret shoppers provide a unique perspective of the customer journey, experience your business like your customers do.  Secret shoppers or mystery shoppers are hired by restaurants or service providers to secretly shop their establishment and report on that...
How To Become A Great Mystery Shopper

How To Become A Great Mystery Shopper

by Mistie Boulton | May 3, 2021 | Featured Article, Mystery Shopping

A mystery shopper evaluates a businesses services through in-person visits and other types of interactions. As a secret, or mystery shopper, you act as a real-life customer and provide feedback through confidential reports about your overall guest experience and the...

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