The Sad Reality of Surcharges
Make sure your staff passes along any updates in service to your guests. Restaurant owners who have to pass along surcharges are in a difficult situation. Surcharges are legal, but the law around how to notify and pass along these surcharges to customers isn’t clear....
Why Pie Could Be the Next Big Food Trend
Pies, a long-time staple of diners and Marie Callender’s everywhere, have seen a resurgence fueled by millennial nostalgia and pop culture. (Photo: EyeSpy CC)When our thoughts and tummies turn to comfort foods, at the top of any comfort food list, there’s...
How Mystery Shoppers Can Improve Restaurant Service & Revenue
For hard-working restaurateurs it can be disappointing and disheartening when customers leave negative feedback on their social media platforms without giving you a chance to address their issue. And social outlets like Yelp make it easier than ever for a customer to...
