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Mystery Shopping

Enhancing Your Restaurant’s Reputation Before the Summer Peaks

The countdown to summer is on—and the pressure is building. Tables will fill, staff will be stretched, and your reputation will be under a bigger spotlight than ever. The question is: What can you do now to make sure your restaurant’s reputation is in peak shape before the rush hits?

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Mystery Shopping

How Mystery Shopping Can Improve Your Summer Service Standards

Summer is peak season for the hospitality industry. Tourists roll in, patios fill up, and demand skyrockets. But with the heat comes the pressure—higher expectations, busier shifts, and the challenge of delivering seamless service to every guest, every time. That’s where mystery shopping comes in. It’s not just about catching

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Tips From Our Longest Serving Mystery Shopper

New on the blog: Tips From Our Longest Serving Mystery Shopper. We asked one of our mystery shoppers with 20 years (!) of experience for practical advice that restaurant operators can apply directly to enhance service quality and guest satisfaction, especially during the busiest time of year.

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