Summer is peak season for the hospitality industry. Tourists roll in, patios fill up, and demand skyrockets. But with the heat comes the pressure—higher expectations, busier shifts, and the challenge of delivering seamless service to every guest, every time. That’s where mystery shopping comes in. It’s not just about catching
New on the blog: Tips From Our Longest Serving Mystery Shopper. We asked one of our mystery shoppers with 20 years (!) of experience for practical advice that restaurant operators can apply directly to enhance service quality and guest satisfaction, especially during the busiest time of year.
Here’s why using mystery shopping during the holidays can bring critical insights, catch service gaps, and boost your team’s performance when it matters most.
We believe that transparency is key—let your customers know where their money is going and how it improves their overall dining experience. That will keep them loyal.
Independently and anonymously audit services with mystery shopping – it can help you find and fix problems.
EyeSpy’s mission? Elevate the guest experience, help restaurants and service providers improve their operations and profits.
From extra cash to helping improve service, there are lots of great reasons to become a mystery shopper.
Mystery shopping service evaluations can improve your customers experience AND your bottom line.
From delivery to bar service, different types of mystery shops cover different types of service.
As a mystery shopper, you share your customer experience, confidentially – providing feedback about your overall guest experience and the service you were provided.
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