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How Secret Shoppers Help Restaurants and Businesses Provide Great Customer Service

How Secret Shoppers Help Restaurants and Businesses Provide Great Customer Service

by Vince Matthews | Jun 24, 2021 | Featured Article, Restaurant Operations

Secret shoppers provide a unique perspective of the customer journey, experience your business like your customers do.  Secret shoppers or mystery shoppers are hired by restaurants or service providers to secretly shop their establishment and report on that...
How to Make Your Restaurant Thrive in A Post-Pandemic World

How to Make Your Restaurant Thrive in A Post-Pandemic World

by Vince Matthews | Jun 12, 2021 | Featured Article, Restaurant Operations

Bouncing back from setbacks – like a global pandemic – and moving on, is the key to thriving. (Photo: EyeSpy) Managing a restaurant is hard. Even harder is navigating the difficult year and a half we’ve had – and now, a post-pandemic world. Maybe you...
Successful Restaurant Promotions

Successful Restaurant Promotions

by Mistie Boulton | Jun 7, 2021 | Featured Article, Restaurant Operations

Bring back return customers with a discount for a future visit, printed on the bottom of their receipt. (Photo: EyeSpy) In the age of social media, having someone share interest in, or advocate for your restaurant or hotel independently can mean a huge boost for...
Planning For Inflation in the Restaurant Business

Planning For Inflation in the Restaurant Business

by Vince Matthews | May 19, 2021 | Featured Article, Restaurant Operations

Food is stored at one of the largest cold storage facilities in the U.S., NewCold. The Idaho facility is one of 3 in the United States. (Photo: NewCold) Just when you think the bad news is over, here comes more: In the past year, corn prices have doubled. Think about...

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