Here are the 2026 consumer trends we’re seeing, and how to navigate them without making your operation complicated.
Compliance is complex and annoying. We’ve created this checklist to help you get it off your plate. If you need support, we have a fully customizable compliance course available for your managers. Food safety Need help? Learn more about our service Food Safety Audit Logs and Documentation Need help? Learn
Notes from CEO Mistie’s recent trip to the land where hospitality is a craft Have you ever wondered why chefs yell “Irasshaimase!” when you walk into a sushi restaurant? It means Welcome! and it is based in the Japanese art of Omotenashi. Omotenashi is the Japanese art of selfless hospitality.
When it comes to finding the right space for a restaurant, few decisions matter more than the lease. To help demystify the process, we sat down with Steve Maxson of Synergy Real Estate Group Corporate Advisory, a tenant representation broker with two decades of experience and nearly a decade focused
Every winter, restaurants fight the same battle: a gorgeous patio that becomes a chilly liability the moment temperatures dip. Propane towers roar and run out, prompting a refill mid-rush. Overhead units heat the air instead of the guest. Your team ends up doing the heater shuffle while trying to serve
A Conversation With EyeSpy Marketing Director Nisha Maxwell For nearly nine years, Nisha Maxwell has guided our clients and us in marketing efforts. In our conversation, she shares how she approaches brand development, why visuals matter, and how operators can think more creatively about community, communication, and the nonstop content
Busy nights pull every team into fast decisions, and the pressure shows most in recovery moments. A guest mentions a delay. A dish misses the mark. A drink feels off. The team hesitates because they fear giving away too much or stepping outside their authority. You can remove that hesitation
Tier 1: Acknowledgment Scripts Use when the guest is signaling mild discomfort or confusion. These scripts repair tone and establish presence. No excuses. No long explanations. Tier 2: Information Scripts These scripts give one clear update. They remove guesswork and steady the table. Use when the issue is active, but
The holiday season brings a fast mix of pressure and unpredictability. A strong section loses its anchor without warning. A station falls behind before the team can respond. A callout pulls the night off balance. Restaurants stay steady when they prepare for these moments with borrowed shifts and micro cross-training.
Black Friday is almost here, and many restaurants feel pressure to offer discounts. The idea comes up every year and feels safe. It also pulls your brand into a price conversation that does not serve you, and can attract one-time bargain-hunting customers who tip poorly. Your restaurant holds real worth.
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