How Secret Shoppers Help Restaurants and Businesses Provide Great Customer Service
Secret shoppers provide a unique perspective of the customer journey, experience your business like your customers do. Secret shoppers or mystery shoppers are hired by restaurants or service providers to secretly shop their establishment and report on that...
How Restaurants Will Change in 2021
2021 is a time to embrace change and re-commit yourself to your business. 2020 was “the worst year in history for the United States restaurant industry,” Hudson Riehle is the senior vice president for the National Restaurant Association. His firm tracks trends and...
How to Make Your Restaurant Thrive in A Post-Pandemic World
Bouncing back from setbacks – like a global pandemic – and moving on, is the key to thriving. (Photo: EyeSpy) Managing a restaurant is hard. Even harder is navigating the difficult year and a half we’ve had – and now, a post-pandemic world. Maybe you...
