Teach your Managers to “Lead” instead of “Manage.”
Led by a professional management trainer with over 30 years of experience, this 2 day course teaches managers how to be leaders, how to model integrity, accountability and drive positive, actionable change.
Day 1 (3 hours)
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How to Define and Model Leadership
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Creating Your Values: A Successful Manager
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Integrity & Effectiveness
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Rules for Success: Agreement, Accountability, Acknowledgement
Day 2 (3 hours)
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Holding Yourself Accountable
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How Good Feedback Gets Great Results
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Skillsets that Make Great Leaders
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How to Have Conversations with Customers
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How to Handle Guest Recovery & De-Escalation
About the Instructor
Nancy Reineking has seen it all. In her 30+ years in restaurant management, Nancy has seen what makes good managers great – and knows how to teach those skills to the next generation of restaurant leaders.
Nancy’s friendly but firm approach to training has helped organizations like Starbucks, Oren’s Hummus, Willow Street and dozens of other operators to develop and retain top managers.