Operational Development

Get your systems and standards in shape

Start with an informal audit of the systems you currently have in place to discover the enhancements that would benefit your HR, training and overall restaurant operations. Together we will build out your onboarding system (ensuring you are compliant with current labor law), update your employee handbook and hone your company philosophy

We provide all the documents to best support your vision and share it with your team.  We teach effective methods to clearly set expectations & support adherence to policies. We provide proven tips that will steam-line communication and create enhanced accountability within your operation.

Operational Development

Get your systems and standards in shape

Start with a informal audit of the systems you currently have in place and discover the enhancements that would benefit your HR program. We work together to build out & update your employee handbook and, with the help of our HR and legal team, ensure you are complaint with current labor law. Then we provide all the documents that will support setting expectations, adherence to your company policies & ensuring your compliance with current labor laws. 

Building on these standards we develop detailed and robust fully customized on-boarding and training programs and other systems of accountability that will steam-line communication and create consistency & accountability within your operation.

Compliance

Protect your business – one employee at a time

Are all your onboarding documents compliant to current state and federal regulation? Have all of your managers taken the mandated AB-1825 harassment & discrimination course? Do you have a standard review that eliminates any bias and do you have a documentation system for when employees violate company policy? If not, there could be an image of preferential treatment. We provide the experience to help protect your business and support your employees so they feel safe and comfortable in their workplace.  

Compliance

Protect your business – one employee at a time

Are all your onboarding documents compliant to current state and federal regulation? Have all of your managers taken the mandated AB-1825 harassment & discrimination course? Do you have a standard review that eliminates any bias and do you have a documentation system for when employees violate company policy? If not, there could be an image of preferential treatment. We provide the experience to help protect your business and support your employees so they feel safe and comfortable in their workplace.  

Onboarding Systems

Avoid turnover

Everything from developing an effective interview process, who you onboard and the training you provide them can make for happy customers. Don’t rush it, let EyeSpy implement strong hiring systems, company standards and training to ensure you are hiring for your company’s future. Everything from hire systems, training schedules & tests, creating clear and defined company policies, employee satisfaction, handbooks, and employee review systems.

Onboarding Systems

Avoid turnover

Everything from developing an effective interview process, who you onboard and the training you provide them can make for happy customers. Don’t rush it, let EyeSpy implement strong hiring systems, company standards and training to ensure you are hiring for your company’s future. Everything from hire systems, training schedules & tests, creating clear and defined company policies, employee satisfaction, handbooks, and employee review systems.

Employee Training Tools

Empower your employees to enchant your guests

Every guest experience is critical to the success of your business.  And, no one knows your standards better than you. A “ throw in and shadow” training approach reinforces bad habits. Give your new employees a detailed & comprehensive training program that teaches them your way,  the right way, of doing things from day one.

It’s more than just a manual or workbook. EyeSpy’s program clearly defines the daily training objective, and give both the trainer and the trainee the tools they need to best support teaching not just how you do things but why these are the standards of your business. Our proven step by step training program incorporates role play, menu concept guides & food tastings, as well as study material and written quizzes.  We give you the needed tools that teach your staff how to ensure every employee becomes strong and knowledgeable ambassadors of your brand, mission, and goals.

Employee Training Tools

Empower your employees to enchant your guests

Every guest experience is critical to the success of your business.  And, no one knows your standards better than you. A “ throw in and shadow” training approach reinforces bad habits. Give your new employees a detailed & comprehensive training program that teaches them your way,  the right way, of doing things from day one.

It’s more than just a manual or workbook. EyeSpy’s program clearly defines the daily training objective, and give both the trainer and the trainee the tools they need to best support teaching not just how you do things but why these are the standards of your business. Our proven step by step training program incorporates role play, menu concept guides & food tastings, as well as study material and written quizzes.  We give you the needed tools that teach your staff how to ensure every employee becomes strong and knowledgeable ambassadors of your brand, mission, and goals.

Management Development

Don’t settle with an incomplete manager training approach  

Do you have committed and hardworking managers who could benefit from more coaching and more developed systems to create greater consistency and accountability?  With a little more support and structure wouldn’t your business operate that much better. EyeSpy’s certified “Accomplishment Coaching” coaches & industry veterans help polish each individuals personal leadership skills and management style to get the best not only from them but from the employees they oversee.

Providing either one time seminars or ongoing support  EyeSpy focuses on how to set clear expectations, and build a unified team.  We share organizational systems and methods of training, personalized for each individual, while all the while keeping a clear focus on achieving your company’s goals and bettering the individual.

Management Development

Don’t settle with an incomplete manager training approach  

Do you have committed and hardworking managers who could benefit from more coaching and more developed systems to create greater consistency and accountability?  With a little more support and structure wouldn’t your business operate that much better. EyeSpy’s certified “Accomplishment Coaching” coaches & industry veterans help polish each individuals personal leadership skills and management style to get the best not only from them but from the employees they oversee.

Providing either one time seminars or ongoing support  EyeSpy focuses on how to set clear expectations, and build a unified team.  We share organizational systems and methods of training, personalized for each individual, while all the while keeping a clear focus on achieving your company’s goals and bettering the individual.

Communication is Key

Invest in communication

Communication is extremely important especially in the restaurant industry. Clear lines of communication impart the expectations and responsibilities of the position, service standards, and allow employees to share their feedback in a constructive way. EyeSpy builds and implement these systems. On the managerial level group chat keeps everyone informed and working towards the same goal.

Within the overall company newsletters and daily hot topics disseminate information and keep the team notified, focused and motivated. Adding onto this foundation, individual “job well done”, written documentation forms and objective semi annual reviews keep everyone aware, focused and up to date on their individual performance, changes within the company as a whole and the day to day happenings that each person needs to be aware of.

Communication is Key

Invest in communication

Communication is extremely important especially in the restaurant industry. Clear lines of communication impart the expectations and responsibilities of the position, service standards, and allow employees to share their feedback in a constructive way. EyeSpy builds and implement these systems. On the managerial level group chat keeps everyone informed and working towards the same goal.

Within the overall company newsletters and daily hot topics disseminate information and keep the team notified, focused and motivated. Adding onto this foundation, individual “job well done”, written documentation forms and objective semi annual reviews keep everyone aware, focused and up to date on their individual performance, changes within the company as a whole and the day to day happenings that each person needs to be aware of.

Employee Retention

Happy employees create happy customers

Turnover is the number one issue troubling restaurant owners today. With new “self employment” jobs like Uber and another great opportunity  “just around the corner”, it’s no surprise that employee retention is difficult.  It’s not just a problem that you can throw money at in the way of higher hourly rates or bigger benefits.  Employee retention starts with hiring the people who believe in your core values and who see a future in your company.  

Does your onboarding process show these values and the path to advancement. Once on board are you giving employees ongoing feedback about their performance and guiding them to benchmarks for advancement?  Do they feel they are an integral part of something and appreciated? Employees who see their work as more than a job not only put greater effort into what they do, they stay where they are. They feel committed to what they are a part of.  Using, all of EyeSpy’s services – onboarding, communication systems, training, mystery shopping & coaching your business can build a positive culture and a structure that employees want to be a part of and feel they can advance in.

Employee Retention

Happy employees create happy customers

Turnover is the number one issue troubling restaurant owners today. With new “self employment” jobs like Uber and another great opportunity  “just around the corner”, it’s no surprise that employee retention is difficult.  It’s not just a problem that you can throw money at in the way of higher hourly rates or bigger benefits.  Employee retention starts with hiring the people who believe in your core values and who see a future in your company.  

Does your onboarding process show these values and the path to advancement. Once on board are you giving employees ongoing feedback about their performance and guiding them to benchmarks for advancement?  Do they feel they are an integral part of something and appreciated? Employees who see their work as more than a job not only put greater effort into what they do, they stay where they are. They feel committed to what they are a part of.  Using, all of EyeSpy’s services – onboarding, communication systems, training, mystery shopping & coaching your business can build a positive culture and a structure that employees want to be a part of and feel they can advance in.

Real Results

“EyeSpy helped us with hiring and training for all positions. They created new hire documentation that adhered to all federal and state laws. A monthly meeting and call with each manager along with daily communication via text and email helped us not just create all these docs and manuals, but actually understand and use them. The operational consulting EyeSpy provided was priceless and brought our team to a new level.”

Laurie Negro

Owner, Betty Burgers

“In addition to evaluations we employed EyeSpy to train our managers for compliance with California’s law requiring interactive sexual harassment training. The seminars EyeSpy held were excellent and helped our managers learn the material quickly.”

Quinn McKenna

Vice President, Lark Creek Restaurant Group