Restaurant Mystery Shopping
Trained eyes for all types of service
From the time the guest enters to the time they leave, our detailed evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.
Mystery Shopping
Insight to improve your guest experience AND bottom line
Patio Dining Mystery Shopping Evaluations
Offering Patio Dining? Wondering if your guests are receiving the type of service that will drive repeat business? We measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.
Patio Dining Mystery Shopping Evaluations
Trained eyes for all types of service
From the time the guest enters to the time they leave, our detailed evaluations give you a clear picture of the dining experience. Based on the form, customized to fit your level of service (fine dining or quick casual), we measure and provide feedback on all elements of the visit including ambiance, the sequence of service, time-to-table, up-selling, product knowledge, specials presentations, management interactions, and any establishment specific focuses.
Take-Out/Curbside Mystery Shopping Evaluations
Focus on pours, cash handling & bar service
Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.
Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.
Take-Out/Curbside Mystery Shopping Evaluations
Focus on pours, cash handling & bar service
Bar audits focus on proper pouring procedures, cash handling, beverage presentation, favoritism, menu and liquor knowledge, as well as the customer experience. When outside investigator support is required, EyeSpy can provide trusted private investigators to perform a discreet licensed private investigation that includes a comprehensive report.
Bar evaluations maintain a different focus than restaurants. Because there is more cash handling and greater opportunity for employees to act in their own best interest, trained bar evaluators are the best way to ensure that standards are upheld.
Dine-In Mystery Shopping Evaluations
We note the details – from front desk to room service
Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.
The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.
Dine-In Mystery Shopping Evaluations
We note the details – from front desk to room service
Each employee that the hotel or spa guest comes in contact with has the opportunity to enhance and personalize the guest’s experience. The graciousness and professionalism of the front desk employees or receptionist establishes the tone for the entire visit.
The guest experience at the pool, lobby or in the spa can capture a guest for life. Providing feedback on the room appearance, property amenities, and the service of each employee, along with suggestions for enhancing the guests’ stay, are the focus of our hotel and spa evaluations. The goal is to ensure that professionalism, hospitality, and a restorative mind-set are at the heart of each visit.
Service Industry Evaluations
For any business that considers their guests’ experience a top prority
EyeSpy’s customizable evaluations support all hospitality businesses, including movie theaters, wineries, medical professionals, and virtually all types of service-oriented businesses.
Service Industry Evaluations
For any business that considers their guests’ experience a top prority
EyeSpy’s customizable evaluations support all hospitality businesses, including movie theaters, wineries, medical professionals, and virtually all types of service-oriented businesses.