At EyeSpy, we understand that the success of any restaurant depends on teamwork, especially the connection between the front of the house (FOH) and the back of the house (BOH). Creating a culture where both teams recognize and appreciate each other is key to a restaurant’s smooth operation and long-term success. A well-connected BOH and FOH aren’t just about better communication—they build mutual respect, improving overall efficiency and the guest experience. This is partly why we always refer to BOH as the Heart of the house, so that they feel appreciated.
Fostering Connection Between FOH and BOH
Building a strong connection between the FOH and BOH starts with open communication. Encouraging regular interaction between these teams helps break down the walls that often separate the kitchen and the dining room. Pre-shift meetings where the kitchen shares dish highlights or service adjustments foster understanding. This way, FOH staff can better communicate with guests, knowing the effort behind each dish, while the BOH gains insight into what’s happening in the dining room.
In our work with restaurants, we’ve found that role-swapping exercises can bring teams closer. Having FOH staff spend time in the kitchen or having BOH staff shadow servers for a shift gives both sides a chance to understand the challenges the other faces. These exchanges build empathy and respect, improving teamwork during busy service hours.
Collaboration Brings Teams Together
One of the most effective ways to unite the FOH and BOH is through collaboration. At EyeSpy, we often encourage restaurant owners to involve the kitchen team in presenting new dishes to the FOH. This creates an opportunity for the BOH to share their passion and craftsmanship, while FOH staff gain a deeper appreciation for the dishes they serve. When servers understand the care behind each dish, they’re more confident in selling it to guests, enhancing the dining experience.
We’ve also seen how shared moments, like staff meals, can strengthen bonds. When both teams gather after a shift or during slower periods to share a meal, it creates a sense of family. These shared experiences help break down barriers, making everyone feel more connected.
Recognizing and Appreciating Contributions
Recognition is crucial for building a strong, united culture. Acknowledging the hard work of both the FOH and BOH creates a sense of pride and camaraderie across the restaurant. EyeSpy recommends making recognition a regular part of the team’s routine, whether that’s through verbal acknowledgment during or after service, or small celebrations of daily wins. When the BOH’s contributions are highlighted, it shows that their work is valued beyond the kitchen, strengthening their connection with the FOH.
By celebrating successes together, whether it’s a smooth service or a well-executed dish, both teams feel a sense of ownership and achievement. This mutual appreciation leads to a more motivated and unified team, which is reflected in the guest experience.
The Impact of a United Team
When FOH and BOH teams appreciate and respect each other, the entire restaurant operates more smoothly. Communication improves, problem-solving becomes easier, and morale stays high. A restaurant where both sides of the operation feel valued creates a positive atmosphere that guests can sense the moment they walk in the door.
At EyeSpy, we’ve seen firsthand how creating a culture of mutual respect between the back and front of the house can transform a restaurant. When both teams understand each other’s contributions and feel appreciated, the overall service improves, turnover decreases, and team members take more pride in their work.
Building a united culture between the back and front of the house isn’t just about creating better teamwork; it’s about creating a more enjoyable and efficient working environment that benefits everyone, from staff to guests. At EyeSpy, we focus on fostering this balance, helping restaurants create a culture where both FOH and BOH feel recognized, appreciated, and invested in the restaurant’s success.
