As the busy season approaches, ensuring that managers feel heard is crucial. Listening to leadership strengthens internal communication and enhances operational efficiency, team morale, and the customer experience. This makes them more likely to take ownership of their role, handling details and team issues without appealing to upper management. It will also help them see performance numbers more clearly and take improvements and cost cutting on themselves. 


Managers understand the intricacies of customer preferences, peak hours, and staff capabilities better than anyone else… Tapping into this knowledge allows for more informed decision making. Like, for example, a manager’s suggestion on optimizing staff schedules or modifying the menu based on customer feedback can lead to significant improvements across the board.


They can provide early warnings about potential issues that might escalate during busy periods. They can catch problems earlier, like a recurring problem with a supplier, a technical glitch in the reservation system, or a brewing conflict among staff. Addressing their concerns promptly can prevent minor issues from turning into major disruptions.


When their opinions are valued managers are more likely to feel a sense of accomplishment and pride in their work. This positive reinforcement boosts their morale and reduces turnover rates, which is particularly beneficial during the busy season when experienced leadership is crucial. Investing in your managers’ growth and acknowledging their contributions can create a more loyal and dedicated leadership team.


Creating an environment where managers feel heard requires consistent and structured communication channels. Regular meetings and anonymous feedback systems, and open-door policies are effective ways to facilitate this dialogue. It’s also important to act on the feedback received. When managers see that their input leads to tangible changes, they are more likely to continue sharing valuable insights. This continuous feedback loop can drive ongoing improvements and adaptability which are essential in the dynamic restaurant industry. If you need help refining your internal communication system, we can build that for you. Click here to learn more. 


We view listening to your managers as a strategic imperative. Value their insights, address their concerns and foster a culture of open communication. Do this, and restaurants can enhance their operational efficiency and create a more positive work environment. As Seth Godin says, “Leadership is the art of giving people a platform for spreading ideas that work.”