by Gloria Dunning | Oct 9, 2019 | News Highlights, Restaurant Operations
It’s an all too familiar sign – here a SF business owner cites high operational costs and gives a closing notice to their customers. (Photo: EyeSpy CC)From SoMa to the Mission, across San Francisco Restaurants are closing their doors. Recently, Yelp...
by Gloria Dunning | Sep 12, 2019 | blog, News Highlights, Reputation Management
Yes. In 2014 the Consumer Review Fairness Act was introduced. H.R. 5111 was passed by Congress in 2016. in summary, the bill provides protection for customers that post any kind of reviews even if they’ve signed an contract with your business. The Consumer Review...
by Gloria Dunning | Sep 29, 2018 | blog, News Highlights, Restaurant Operations
Make sure your staff passes along any updates in service to your guests. Restaurant owners who have to pass along surcharges are in a difficult situation. Surcharges are legal, but the law around how to notify and pass along these surcharges to customers isn’t clear....
by Vince Matthews | Sep 29, 2018 | blog, Food Trends, News Highlights
Pies, a long-time staple of diners and Marie Callender’s everywhere, have seen a resurgence fueled by millennial nostalgia and pop culture. (Photo: EyeSpy CC)When our thoughts and tummies turn to comfort foods, at the top of any comfort food list, there’s...
by Mistie Boulton | Sep 29, 2018 | blog, Food Trends, News Highlights, Operational Development
Many restaurants and service providers have been scrambling in the last few years to reposition themselves for millennials. But in the process, some businesses have been passing over older diners, who have more disposable income (and eat out more frequently). A...
