Why I Founded EyeSpy

Why I Founded EyeSpy

Mistie Boulton is the CEO and Founder of EyeSpy Critiquing & Consulting, a restaurant and hospitality consultancy in the Bay Area.  In 1999, I was the regional manager of 15 restaurants and I wanted an objective way of measuring customer service between locations...
The Sad Reality of Surcharges

The Sad Reality of Surcharges

Make sure your staff passes along any updates in service to your guests. Restaurant owners who have to pass along surcharges are in a difficult situation. Surcharges are legal, but the law around how to notify and pass along these surcharges to customers isn’t clear....