Secret shoppers provide a unique perspective of the customer journey, experience your business like your customers do. Secret shoppers or mystery shoppers are hired by restaurants or service providers to secretly shop their establishment and report on that...
Happy employees, and more specifically, happy managers can send your business into the stratosphere. (Photo: EyeSpyCC) Customers are impressed by the incredible customer service. Seats are being filled every night. The kitchen stays busy. The restaurant becomes more...
2021 is a time to embrace change and re-commit yourself to your business. 2020 was “the worst year in history for the United States restaurant industry,” Hudson Riehle is the senior vice president for the National Restaurant Association. His firm tracks trends and...
Bouncing back from setbacks – like a global pandemic – and moving on, is the key to thriving. (Photo: EyeSpy) Managing a restaurant is hard. Even harder is navigating the difficult year and a half we’ve had – and now, a post-pandemic world. Maybe you...
Bring back return customers with a discount for a future visit, printed on the bottom of their receipt. (Photo: EyeSpy) In the age of social media, having someone share interest in, or advocate for your restaurant or hotel independently can mean a huge boost for...
Thinking of opening a restaurant? Make sure you have these 5 things before you open your door. (Photo: EyeSpy) It’s a dream you’ve had most of your life, and you’re finally going to make it a reality: You’re going to open a Restaurant. But hold on. There’s a lot you...